Frequently Asked Questions

Carpet Growth Pro is an all-in-one software platform. We provide the system and the initial 1-hour setup, but you run the software yourself. We are not a marketing agency that charges $2,000/month to run ads.

During your 60-minute onboarding call, we connect your business phone number, set up your business info, launch your new website and estimate flow, turn on the missed-call text-back feature, activate follow-up and reminder automations, and enable payments and review requests. You leave the call ready to go.

No. The entire system is built to be mobile/tablet-first. 99.9% of daily use happens on a phone or tablet by the owner and staff in the field. You can manage your entire business from your pocket.

Yes, and it won't cost you extra. We offer unlimited staff users with no per-seat fees. Your technicians can use their tablets to see their schedules, update job statuses, and view customer notes.

We provide a high-converting, professional website as part of the system. If you already have a website you love, we can easily integrate our instant estimate and booking tools into your existing site.

Yes! Our Missed-Call Text-Back feature automatically texts anyone whose call you miss immediately. (e.g., 'Sorry we missed your call! We're on a job. How can we help you today?'). This saves countless leads from calling your competitor.

Yes. Customers can go through your estimate flow and request a booking or schedule directly based on your availability, saving you hours of phone tag.

Yes. Once a job is marked complete, the system automatically sends a text/email requesting a review on Google or Facebook, and can follow up later to ask for referrals.

Absolutely. The system supports recurring billing and scheduling, making it easy to build a predictable, recurring revenue stream with maintenance packages.

Yes. You can send invoices, collect deposits, and take payments directly through the system. Standard credit card processing fees apply (e.g., 2.9% + 30¢ via Stripe/Square integrations).

The software subscription covers the platform. Texts, emails, and phone minutes are billed separately based on your actual usage. For most small businesses, this is very affordable (typically $10-$30/month).

We require a 90-day minimum commitment. This ensures you have time to get properly set up and actually see the results of the automated follow-ups and reviews. After 90 days, it's strictly month-to-month and you can cancel anytime.

No, we don't guarantee specific results because this is a system, not a magic wand. However, we guarantee the software works exactly as described to capture leads, automate follow-up, and streamline your operations.